GLO Yoga Studios Terms of Service
Effective date: November 13, 2026
Welcome to GLO Yoga Studios. These Terms of Service (the "Terms") apply when you visit our website at gloyogastudios.com (the "Site"), create an account, book a class or event, buy a membership, class pack, or product, use our YogaGPT chat assistant, or take part in any class, workshop, or event at our studios (together, the "Services"). By using the Services, you agree to these Terms. If you don't agree, please don't use the Services.
Our Privacy Policy explains how we handle your personal information and is part of how we provide the Services. Please read it alongside these Terms.
1. Who we are
"GLO Yoga Studios," "we," "us," and "our" mean GLO Yoga Studios LLC, a Delaware limited liability company, which operates:
- GLO Livermore: 4519 Livermore Outlets Drive, Livermore, CA 94551
- GLO Malibu: 30745 Pacific Coast Hwy, Malibu, CA 90265
The main phone for both studios is 925.399.7400.
2. Eligibility
You must be at least 16 years old to take classes at GLO Yoga Studios or to create an account.
3. Accounts and Google sign-in
Bookings and memberships are managed through SimplyBook.me, our booking platform, and you sign in with your Google account. You're responsible for keeping your Google account secure and for activity on your GLO Yoga Studios account. Please keep your account details accurate, and let us know right away at info@gloyogastudios.com if you believe your account has been used without permission.
Your use of SimplyBook.me and Google is also subject to their own terms and privacy policies. We aren't responsible for outages or problems caused directly by these third-party services, but we'll work with you to sort out any booking or billing issue on our side.
4. Booking, cancellation, late arrival, and no-shows
Classes and events are booked through SimplyBook.me and are subject to availability.
- Class cancellation: You may cancel a booked class right up until the scheduled class start. There is no cancellation fee.
- Class-pack credit: If you booked with a class pack and you have not cancelled before the class starts, you lose that class credit.
- Late arrival: Late arrivals are allowed up to 10 minutes after class starts.
- Studio changes: We may change the schedule, substitute instructors, or cancel a class or event. If GLO cancels a class you booked with a class pack, that class credit is restored. If GLO cancels a class you booked with a drop-in, there is no refund. The drop-in remains available for its original 30-day validity counted from the purchase date, not from the cancellation.
5. Pricing, memberships, class packs, and trial
Current prices (in US dollars, before any applicable tax) are:
| Option | Price |
|---|---|
| Drop-in class | $37 |
| 2-week trial (new clients only) | $49 |
| 5-class pack | $159 |
| 10-class pack | $299 |
| 20-class pack | $559 |
| GLO Yoga Studios - Livermore Unlimited membership | $239/month |
| GLO Yoga Studios - Malibu Unlimited membership | $259/month |
- Trial classes. We don't offer a free trial class. New clients can purchase our 2-week trial for $49.
- Trial: The 2-week trial is available once, to new clients only. A new client is someone who has never attended GLO classes at either studio. The 2 weeks start on the date you select on the booking page calendar.
- Class packs: Class packs are valid for one year from purchase, may be used at both studios, and are non-transferable.
- Payments: Payments are processed by Stripe through our booking platform. We don't store your full payment card details.
- Membership renewal: Memberships renew automatically each month and are charged to your payment method on file until cancelled.
- Cancelling a membership: 30 days' notice is required. To cancel, email memberships@gloyogastudios.com only, with your first name, last name, the email on your account, and your request to cancel. 925.399.7400 is a contact number only. A call to that number does not cancel a membership. Your next renewal after the cancellation request is still charged. You have access for 30 days from that renewal. The membership then ends and does not renew again.
- Pausing: If you'd prefer to stay but take a break, you can pause your membership.
- Regular-price memberships: pausing is free. When you resume, your membership continues at the then-current price.
- Discounted-rate memberships: to keep your discounted rate during a pause of up to one (1) year, you may prepay your first month back.
- Your prepaid first-month-back credit expires if unused by the end of the 12-month pause. If you do not resume within that 12-month pause, the discounted rate expires as well. The membership stays inactive until you voluntarily rejoin, at the then-current price. It does not restart on its own, and no charge is made to restart it.
- Refunds: Class packs, drop-ins and the 2-week trial are final sale and non-refundable. Membership payments are non-refundable, with no prorated refunds for unused time. If you're charged after your cancellation has taken effect, we'll refund the incorrect charge.
- Price changes: We may change prices. We give at least 30 days' advance notice of any membership price increase. Changes won't affect purchases you've already made.
6. Workshops
Workshops are separate purchases. A membership, a class pack, or a drop-in does not include a workshop. Workshops are priced from $37–$60.
If you cancel a workshop before it starts, you receive a credit for a later workshop. That credit is valid for at least one year from the original purchase date.
If GLO cancels a workshop, you receive a workshop credit, not a refund.
7. Fusion Mat store
- Price: The Fusion Mat is $129.99.
- Sales tax: Sales tax is calculated at checkout by Stripe.
- Shipping: We ship within the United States only, at a flat rate of $19.95. Orders ship in 1–3 business days. Orders ship via USPS Priority Mail. Estimated transit time is 3–5 days after dispatch. If a shipment is lost before delivery, GLO handles the carrier claim and arranges a replacement for the customer.
- Pickup: If a Fusion Mat is in stock, studio pickup is immediate. The order stays open until it is collected. There is no pickup deadline.
- Returns: We accept returns of unopened merchandise (mats, totes and towels). For a shipped order, that is within 30 days of purchase. For an in-store pickup, that is within 30 days of the date you actually pick the item up. Original shipping is not refunded. When GLO approves a refund, GLO issues it within 3–5 business days to the original payment method.
- Damaged or defective items: Contact us and send photos. GLO pays the return shipping that is necessary.
- Manufacturing defects: A manufacturing defect in a Fusion Mat reported within 90 days of purchase is handled by replacement. This applies to the Fusion Mat, not to other merchandise, and it does not waive a warranty the law requires.
8. Milestone rewards
Our Milestone rewards program celebrates your practice based on the number of classes you attend:
| Milestone | Perks |
|---|---|
| 100 classes | 1 Guest Pass + GLO Yoga Studios tote |
| 250 classes | 2 Guest Passes + GLO Yoga Studios towels |
| 450 classes | 3 Guest Passes + $50 gift card toward studio merchandise |
| 700 classes | 5 Guest Passes + Fusion Mat |
| 1,000 classes | 7 Guest Passes + $100 gift card toward studio merchandise |
Guest Passes are transferable, are redeemed in studio, and are valid for 90 days from issuance. Gift cards toward studio merchandise do not expire. Classes and workshops at both studios count toward Milestones. Rewards have no cash value and can't be exchanged for cash. If we change or end the program, rewards you have already earned will still be honored. See the Privacy Policy (Milestone rewards) for how attendance data is used and how to opt out.
9. YogaGPT chat assistant
YogaGPT is an AI chat assistant provided by our service provider Aminos. It's for general information about GLO Yoga Studios only. YogaGPT can make mistakes, and its answers are not medical advice and don't replace advice from a healthcare provider. If anything YogaGPT says conflicts with these Terms, our posted prices, or what our staff tell you, these Terms, posted prices, and staff win. Please don't enter sensitive personal information in the chat.
10. Health, infrared heat, and assumption of risk
Physical activities, including yoga, carry inherent risks, including the risk of serious physical injury. Classes at GLO Yoga Studios take place in rooms warmed by an infrared heating system, and our studios use in-wall UV-C filtration. These are features of our studios; we don't make any medical or health claims about them, and yoga and our other offerings are not a substitute for medical diagnosis or treatment.
By taking part, you agree that:
- You're responsible for consulting your doctor about whether yoga in a heated room is right for you, especially if you are pregnant or have a heart condition.
- You'll tell your instructor about injuries or conditions before class, listen to your body, hydrate, and rest or leave the room whenever you need to.
- You voluntarily assume the risks of participating and, to the fullest extent permitted by law, release GLO Yoga Studios LLC, its instructors, employees, and affiliates from liability for injuries or damages arising from your participation, except where caused by our gross negligence or willful misconduct.
11. Studio conduct
To keep our studios welcoming, we ask that you treat instructors, staff, and other students with respect and follow staff instructions and posted studio rules. Ringers are off, or phones stay in the cubbies. Shoes are not worn in the studio. Socks are not required. Bring your own mat, or buy or rent a Fusion Mat. A Fusion Mat rental is $4. Using a Fusion Mat in studio during a 2-week trial is not that rental and is not a $4 charge. A face towel is advised, and one is available to purchase. We may refuse entry, end a booking, or suspend or close an account for conduct that is unsafe, disruptive, or harassing. A refund in that case is reviewed case by case.
Personal property. GLO Yoga Studios isn't responsible for loss of or damage to personal property brought into the studios.
12. Photos and video
Photos and video may be taken during classes, workshops, and events by GLO Yoga Studios staff and contractors, and you may appear in them. We may use this content on our website and social media to promote GLO Yoga Studios. If you'd rather not be photographed or filmed, tell your instructor or the front desk, or email privacy@gloyogastudios.com, and we'll do our best to keep you out of frame or remove content from accounts we control. We won't use a photo or video in which you're the clear focus in paid advertising without first asking your permission. If you share a testimonial or review with us, we use your first name only. See the Privacy Policy (Class photos and video).
13. Intellectual property
The Site, the GLO Yoga Studios name and logo, class formats, content, and YogaGPT responses are owned by or licensed to GLO Yoga Studios LLC and are protected by law. You may use the Site for personal, non-commercial purposes only. Please don't copy, scrape, or reuse our content or branding without our written permission. You may record a class only with approval from GLO Yoga Studios and from the instructor teaching that class.
14. Privacy and Your Privacy Choices
Our Privacy Policy explains what we collect and why, including through SimplyBook.me, Google sign-in, Stripe, Aminos (YogaGPT), Ooma (texts), and Omnisend (email and SMS marketing), and our use of analytics and advertising tools (Google Analytics 4, Microsoft Clarity, Meta Pixel, and Google Ads). You can opt out of targeted advertising at Your Privacy Choices, and we honor Global Privacy Control (GPC) signals. Calls and texts about classes, offers, and your experience, including automated or AI-voiced ones, are optional. You can opt in only by checking the optional, unchecked box, and consent isn't required to buy. Message and data rates may apply. Opt out by replying STOP or turning calls and texts off in your Profile. Marketing emails are optional; use the unsubscribe link in any marketing email. See the Privacy Policy.
15. Disclaimers
The Services, the Site, and YogaGPT are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties for the Services, the Site, and YogaGPT, except a warranty that cannot be disclaimed under law. We don't guarantee that the Site, booking platform, or YogaGPT will be uninterrupted or error-free. A manufacturing defect in a Fusion Mat is handled by replacement as stated in the Fusion Mat store section. That replacement is not a warranty for other merchandise, and it does not waive a warranty the law requires.
16. Limitation of liability
To the extent permitted by law, GLO Yoga Studios LLC will not be liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence or willful misconduct.
17. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Please contact GLO Yoga Studios first so we can try to resolve a dispute informally. Contacting us first does not set a waiting period and does not limit your legal rights. GLO's preferred venue for court proceedings is Alameda County, California, where legally permitted. This does not restrict any right to bring a claim in another court as required or permitted by applicable law.
18. Changes to these Terms
We may update these Terms from time to time. If the changes are significant, we'll take reasonable steps to let you know, such as a notice on the Site or an email. Continuing to use the Services after changes take effect means you accept the updated Terms.
19. Contact us
GLO Yoga Studios LLC (a Delaware limited liability company)
4519 Livermore Outlets Drive, Livermore, CA 94551
Phone: 925.399.7400, the main phone for both studios
Memberships: memberships@gloyogastudios.com
Privacy: privacy@gloyogastudios.com
General questions: info@gloyogastudios.com
GLO Livermore: 4519 Livermore Outlets Drive, Livermore, CA 94551
GLO Malibu: 30745 Pacific Coast Hwy, Malibu, CA 90265