GLO Yoga Studios Privacy Policy

Effective date: November 13, 2026 Last updated: November 13, 2026

At GLO Yoga Studios, we try to make every part of your practice feel considered, and that includes how we handle your personal information. This Privacy Policy explains what we collect, why we collect it, who we share it with, and the choices and rights you have.

This policy covers our website at gloyogastudios.com (the "Site"), our online booking and membership experience, our careers page, our YogaGPT chat assistant, and any other place that links to this policy (together, the "Services"). It also covers information we collect when you contact us, when you receive our calls, text messages, and email newsletters, through our Milestone rewards program, and through photos and video we take in our studios.

In this policy, "GLO Yoga Studios," "we," "us," and "our" mean GLO Yoga Studios LLC, a Delaware limited liability company, which operates:

• GLO Livermore: 4519 Livermore Outlets Dr, Livermore, CA 94551 · 925.399.7400
• GLO Malibu: 30745 Pacific Coast Hwy, Malibu, CA 90265 · (310) 773-9918

---

Privacy at a glance

• We collect what you give us (like your name, email, phone, and bookings), what your device sends when you browse (like pages viewed and device information), and information from partners such as Google when you sign in with Google.
• We use it to run your bookings and membership, respond to you, review job applications, improve the Site, keep things secure, and market our classes.
• We don't sell your information for money. We do use advertising tools from Meta and Google that California law treats as "sharing" for targeted advertising. You can opt out at Your Privacy Choices, and we honor Global Privacy Control (GPC) signals.
• Calls, texts, emails, and photos are your call. Turn off calls and texts in your Profile or reply STOP to any text, use the unsubscribe link to stop newsletters, and email privacy@gloyogastudios.com if you'd rather not appear in our class photos or videos.
• We don't store your payment card details. Payments are processed by Stripe through our booking platform.
• You have rights to know, delete, correct, and opt out, among others. See Your California privacy rights.

---

1. Information we collect

a. Information you give us

Bookings and memberships. Class booking and memberships run through our booking platform, SimplyBook.me. When you create an account, book a class, or buy a membership or class pack, we and SimplyBook.me collect your first name, last name, email address, and phone number (required), plus your booking history and membership or package details (such as type, status, and renewal dates). You may also optionally provide an address (country, state, address lines, city, and ZIP). At the Livermore studio, staff may record an internal, staff-only "customer since" date. We don't collect your date of birth, gender, emergency contact, or how you heard about us through SimplyBook.me, and we don't use intake questions or collect liability waivers through SimplyBook.me.

We don't collect health or injury information. GLO Yoga Studios doesn't ask for, record, or store information about injuries, pregnancy, or other health conditions, and we don't use a separate in-studio or tablet check-in system. Your client account lives in SimplyBook.me. Please don't send us health details through the Site, YogaGPT, email, or text. If something affects your practice, simply let your instructor know in person before class.

Payments. Payments for bookings and memberships are processed by SimplyBook.me and its payment processor, Stripe. GLO Yoga Studios does not receive or store your full card number. We may receive limited transaction details, such as the amount, date, items purchased, and the last four digits or type of card.

GLO Gear store. The GLO Gear store uses GLO's own checkout, with payments processed by Stripe. GLO Yoga Studios does not receive or store your full card number. When you place a paid order, we store it in our admin system with your name, email, the items you bought, totals, any promo code, whether you chose pickup or shipping and which studio it relates to, and Stripe payment IDs. We don't collect a phone number at store checkout. Stripe Tax calculates the tax, and Stripe sends the receipt.

Job applications. If you apply to work with us through our careers page, we collect:

• Name, email address, phone number, and mailing address
• The studio and role you're applying for, your availability, and your desired pay range
• Work experience, education, and certifications (for example, yoga teacher training credentials)
• Whether you're authorized to work in the United States
• Your resume, cover letter, and any other documents you choose to upload

Contacting us. If you email us, call us, or fill out a form, we collect your contact details and whatever you choose to include in your message.

Calls, texts, and newsletters. If you subscribe to our email newsletter, we collect your email address, your subscription preferences, and your opt-out requests. If you opt in to calls and texts about classes and offers, we collect your phone number, your yes-or-no choice, a UTC timestamp, the wording version you agreed to, the studio, and the source (for example, the new-account phone step or your Profile). See Calls, text messages, and email newsletters.

Milestone rewards. We use your class and booking history to track your progress in our Milestone rewards program. See Milestone rewards.

Class photos and video. We take photos and video in our studios, and you may appear in them. See Class photos and video.

YogaGPT chat. If you use our YogaGPT chat assistant, we collect the messages you type and the assistant's replies, along with basic technical information about your session. Please don't share sensitive information (like health details or payment information) in the chat.

b. Information from third parties

Google sign-in. "Continue with Google" is offered only in our booking app, not on the marketing website. If you choose to sign in with Google, Google shares your name, email address, and profile photo with us and/or with SimplyBook.me. We don't receive your Google password. What Google shares is controlled by your Google account settings.

Service providers and partners. We may receive information from SimplyBook.me (such as your bookings and membership status) and from advertising and analytics partners (such as whether you saw or clicked one of our ads).

Booking channels. You can also book GLO classes through Reserve with Google (both studios) and through Facebook or Instagram booking (Livermore). Those bookings, including the name, email, and phone number you give there, come to us through SimplyBook.me. Staff may also import client lists into SimplyBook.me. We don't use ClassPass or Mindbody, and we don't receive client information from partners other than SimplyBook.me.

c. Information collected automatically

When you visit the Site, we and our partners automatically collect certain information using cookies, pixels, tags, scripts, and similar technologies (see Cookies and similar technologies). This can include:

• Device and connection information: IP address, browser type, operating system, device type, language, and approximate location (city or region) derived from your IP address
• Usage information: pages you view, links you click, how you got to the Site, how long you stay, and actions such as starting or completing a booking
• Session replay and heatmap data: Microsoft Clarity records how visitors interact with pages, including mouse movements, clicks, scrolling, and taps, so we can see where the Site is confusing or broken. We mask the careers form, checkout, booking panel, and account details in Clarity, so that text isn't shown in recordings.
• Advertising identifiers: cookie IDs and similar identifiers used by Meta and Google to measure and personalize ads

---

2. How we use your information

We use personal information to:

• Provide the Services: create and manage your account, process bookings and memberships, send confirmations, reminders, and receipts, and manage waitlists and cancellations
• Communicate with you: answer questions, send service and account messages, and, with your consent where required, call or text you and send email newsletters about classes, events, and offers (you can opt out anytime)
• Celebrate your practice: track class milestones and provide Milestone rewards
• Share our community: feature class photos and video on our website and social media
• Run the YogaGPT assistant: answer your questions about classes, schedules, and studios
• Hire great people: review applications, contact candidates, schedule interviews, and make hiring decisions
• Understand and improve the Site: measure traffic, fix bugs, and improve the design and booking flow
• Advertise and measure results: show GLO Yoga Studios ads to people who might be interested, including people who have visited our Site, and measure whether our ads lead to bookings or sign-ups
• Keep things safe: protect against fraud, abuse, and security incidents
• Meet legal obligations: comply with law, enforce our terms, and respond to lawful requests

---

3. How we share your information

We share personal information only as described here.

Service providers. We use trusted companies to help run GLO Yoga Studios. They may access personal information only to perform services for us, under contracts that limit how they use it:

Advertising partners. We use Meta (Facebook and Instagram) tools, including the Meta Pixel and Conversions API, and Google Ads to show GLO Yoga Studios ads and measure how well they work. These partners collect information about your activity on our Site, such as pages viewed and bookings started or completed, through cookies and pixels. In addition, when you take an action like booking a class or signing up, our server may send Meta and Google a hashed (scrambled) version of your email address and/or phone number along with details of that event. Hashing converts your information into a coded string. The partner can match that string to an existing account on its platform, but it does not reveal your email or phone to anyone who doesn't already have it. Meta and Google may also use this information under their own privacy policies. Under California law, this is considered "sharing" for cross-context behavioral advertising. You can opt out (see Your Privacy Choices).

Call and text opt-in data. We don't share your mobile number, or your call- and text-messaging opt-in data and consent, with third parties or affiliates for their own marketing or promotional purposes. We share it only with the service providers that send our calls or texts for us.

Social media. When we post class photos or video on our social media accounts, they're visible to the public and to those platforms. See Class photos and video.

Within GLO Yoga Studios. Job applications are emailed to the GLO Yoga Studios staff responsible for hiring at the relevant studio and to management, and stored in our private admin system. Only people who need to see them can access them.

Legal and safety reasons. We may disclose information if we believe it's required by law, subpoena, or other legal process, or if it's needed to protect the rights, property, or safety of GLO Yoga Studios, our clients, staff, or others.

Business changes. If GLO Yoga Studios is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business, personal information may be transferred as part of that transaction. It will remain subject to this policy or a policy that is at least as protective.

With your consent. We may share information in other ways when you ask us to or agree to it.

We do not sell personal information for money.

---

4. YogaGPT chat assistant

YogaGPT is an AI-powered chat assistant provided by our service provider Aminos. When you chat with it, your messages and the assistant's responses are sent to and processed by Aminos and its AI service providers to generate answers. Chat content is kept according to Aminos' settings. GLO Yoga Studios can access chats through an owner flag.

YogaGPT can make mistakes. It's for general information about GLO Yoga Studios and is not medical advice. Please talk to a healthcare provider about injuries, pregnancy, or health conditions, and let your instructor know before class. Please don't enter sensitive personal information in the chat.

---

5. Job applicants

If you apply to work at GLO Yoga Studios, we use your application information to evaluate your candidacy, communicate with you, and comply with employment laws. Applications are delivered by email to our hiring team and stored in a private, access-restricted admin system (Sanity). We keep application records for four (4) years from the date we receive them and then delete them, unless we must keep them longer for a legal reason (for example, an active claim or investigation). If you're hired, your information becomes part of your personnel file.

We ask only whether you're legally authorized to work in the U.S. (a yes/no question), and only to confirm eligibility for employment. We don't ask about your citizenship or immigration status on the application, and we don't use your answer to infer anything else about you.

California residents: see Your California privacy rights for rights that also apply to applicants.

---

6. Calls, text messages, and email newsletters

Text messages. GLO Yoga Studios sends text messages, including transactional texts (such as booking confirmations, class reminders, waitlist updates, and schedule changes) and marketing texts (such as new classes, events, and offers). We send marketing texts only if you've opted in, including through the optional box described below. Consent to receive marketing texts is not a condition of any purchase.

• Frequency: Message frequency varies.
• Costs: Message and data rates may apply.
• Opt out: Reply STOP to any message to stop receiving texts from us. We'll send one message confirming you've opted out. Reply HELP for help, or contact privacy@gloyogastudios.com.
• Your mobile information: We don't sell, rent, or share your mobile number, or your text-messaging opt-in data and consent, with third parties or affiliates for their own marketing or promotional purposes.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.

We currently send texts through Ooma, our business phone and messaging service. We plan to also send marketing texts through Omnisend, our email and SMS marketing platform. We may send booking confirmations and reminders by email and text message; SimplyBook.me sends those emails, and sends those texts through Twilio. We keep a record of your consent and any opt-out request, and we honor opt-outs across all of these services.

Calls and texts about classes and offers. When you create an account, on the phone-number step, or anytime later in your Profile, you can check a single optional box that lets GLO Yoga Studios call or text you about classes, offers, and your experience at the number you provided, including automated or AI-voiced calls and texts. The box is unchecked unless you choose to opt in. Consent is not a condition of any purchase. Message and data rates may apply. The wording you see is:

Yes, GLO Yoga Studios may call or text me about classes, offers and my experience at the number I provided, including automated or AI-voiced calls and texts. Consent isn't required to buy. Message and data rates may apply. Reply STOP to opt out anytime.

We store a record of your choice in our admin system. That record includes the studio, your phone number, your yes-or-no choice, a UTC timestamp, the wording version, and the source (for example, the new-account phone step or your Profile). You can turn calls and texts off anytime in your Profile, or reply STOP to any text. We keep the record of your choice for 5 years after you opt out, to show compliance.

Email newsletters. If you subscribe, we'll send you our newsletter with class news, events, and offers. Every marketing email includes an unsubscribe link, and we'll process your request promptly. Even after you unsubscribe, we'll still send transactional emails about your bookings, membership, and account. Newsletters and promotional emails are sent through Omnisend. By default, Omnisend tracks whether an email was opened and which links were clicked, which helps us make our emails more useful. Each marketing email also includes our mailing address: 4519 Livermore Outlets Drive, Livermore, CA 94551.

---

7. Milestone rewards

Our Milestone rewards program celebrates your practice. Here's how it works:

• How you earn: Perks are based only on the number of classes you attend:

• Approximate value: Each milestone's value is the retail value of the items listed, as shown in the table. A Guest Pass is valued at $37, the tote bag at $19.99, the towel set at $17.99, gift cards at their face amount, and the Fusion Mat at its $129.99 retail price.
• What information is used: We use only the class attendance history already kept in your SimplyBook.me account. No additional personal information is required, and there's nothing extra to sign up for. If you have an account and attend classes, you're automatically included.
• How the value is set: Perks are tied to attendance, not to your personal information. Their value reflects our thanks for your continued practice with us, which is the value we receive from the program.
• Opting out: You can opt out of Milestone rewards at any time by emailing privacy@gloyogastudios.com. Opting out won't affect your bookings, membership, or pricing.

We don't offer sign-up perks or discounts in exchange for your email address, phone number, or other contact information.

---

8. Class photos and video

We love sharing our community. Photos and video may be taken during classes, workshops, and events in our studios by GLO Yoga Studios staff and contractors, and you may appear in them. We may post this content on our website and on our social media accounts, including Instagram, TikTok, X, LinkedIn, and YouTube, and use it to promote GLO Yoga Studios. Once content is posted publicly, it can be seen by anyone, and the platforms handle it under their own privacy policies.

Prefer not to be filmed or photographed? Anyone can tell their instructor or the front desk that they'd rather not be filmed or photographed, and we'll do our best to keep you out of frame. You can also email privacy@gloyogastudios.com at any time to ask not to be featured, or to ask us to remove a photo or video of you from our website or social media accounts. We'll remove it from accounts we control within a reasonable time. We can't control copies that others have already shared or downloaded.

We won't use a photo or video in which you're the clear focus in paid advertising without first asking your permission.

---

9. Cookies and similar technologies

Cookies are small files that a website stores in your browser. Pixels, tags, and scripts are small pieces of code that do similar things. We use:

• Essential cookies: needed for the Site and booking flow to work, such as keeping you signed in, remembering your choices, and security. These can't be turned off in our systems.
• Analytics cookies: Google Analytics 4 and Microsoft Clarity help us understand how people use the Site.
• Advertising cookies and pixels: the Meta Pixel and Google Ads tags help us show relevant ads and measure results.

We use self-hosted fonts, so the Site does not load fonts from a third-party font service.

Your controls.

• Use Your Privacy Choices to opt out of sale and sharing. That page has one "Opt out of sale & sharing" switch. We honor Global Privacy Control (GPC) signals. Turning on that switch, or a GPC signal, also stops Microsoft Clarity and Google Analytics 4. We don't use a cookie banner, and the Site does not have an Omnisend tracking script or sign-up form.
• Most browsers let you block or delete cookies. If you block essential cookies, parts of the Site, including booking, may not work.
• Google: adssettings.google.com and the Google Analytics opt-out browser add-on
• Meta: your ad preferences in your Facebook or Instagram settings
• Microsoft: Microsoft privacy dashboard
• Industry tools: optout.aboutads.info and optout.networkadvertising.org

Global Privacy Control and "Do Not Track." We treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of the sale and sharing of your personal information for that browser or device, and for your account if you're signed in and we can link it to you. A GPC signal also stops Microsoft Clarity and Google Analytics 4. Because there is no common industry standard for "Do Not Track" signals, we don't respond to them separately. We do honor GPC.

---

10. How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, including legal, tax, and accounting requirements:

When information is no longer needed, we delete it or de-identify it.

---

11. Your privacy choices

• Opt out of sharing / targeted advertising: visit Your Privacy Choices or turn on Global Privacy Control in your browser. This also stops Microsoft Clarity and Google Analytics 4.
• Email newsletters: click "unsubscribe" in any marketing email. We'll still send transactional messages, like booking confirmations.
• Calls and texts: turn off calls and texts in your Profile, or reply STOP to any text. Reply HELP for help.
• Class photos and video: tell your instructor or the front desk, or email privacy@gloyogastudios.com to ask not to be featured or to have content removed.
• Google sign-in: you can remove GLO Yoga Studios' access in your Google account's security settings.
• Cookies: see Cookies and similar technologies.

---

12. Your California privacy rights

This section applies to California residents and supplements the rest of this policy. It is our notice under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"). It also covers job applicants. We extend these rights to all California residents, whether or not the law strictly requires it in our case.

a. What we collect, where it comes from, and why

In the past 12 months, we have collected the following categories of personal information:

We don't collect health information. We use sensitive personal information only for the purposes described above, such as securing your account and confirming that applicants can work in the U.S. We don't use it to infer characteristics about you, and we don't sell or share it. Because our use is already limited in this way, we don't offer a separate "Limit the Use of My Sensitive Personal Information" link, but you're welcome to contact us with any questions.

Retention: see How long we keep information.

Categories of third parties. We disclose personal information to: service providers and contractors (booking and payments, hosting, content management, email delivery, chat, analytics); advertising partners (Meta and Google); government or legal authorities when required; and parties to a business transaction.

Sale and sharing. We do not sell personal information for money. We "share" identifiers, commercial information, internet activity, approximate geolocation, and inferences with Meta and Google for cross-context behavioral advertising. Because our Services are for people 16 and older, we do not knowingly sell or share the personal information of consumers under 16 (see Children).

b. Your rights

If you are a California resident, you have the right to:

• Know and access: ask what personal information we've collected about you, the categories of sources, why we collected it, the categories of third parties we disclose it to, and the specific pieces of information we hold
• Delete: ask us to delete personal information we collected from you, subject to legal exceptions (for example, records we must keep for tax or employment law)
• Correct: ask us to correct inaccurate personal information
• Opt out of sale and sharing: tell us not to sell or share your personal information for cross-context behavioral advertising
• Limit use of sensitive personal information: ask us to limit use of your sensitive personal information to permitted purposes (as noted above, we already do this)
• Non-discrimination and no retaliation: we won't deny you service, charge you a different price, or give you a different level of quality because you used your privacy rights, and we won't retaliate against job applicants or employees for exercising them

c. How to submit a request

• Opt out of sale/sharing: visit Your Privacy Choices or enable Global Privacy Control in your browser
• Know or correct: email privacy@gloyogastudios.com with "Privacy Request" in the subject line (preferred), or call (925) 399-7400
• Delete: email info@gloyogastudios.com directly with "Deletion Request" in the subject line (you can also use any of the methods above)

Verification. To protect your information, we'll verify your identity before responding to requests to know, delete, or correct. We usually do this by matching information you give us to information we already have, such as your email and recent booking details. We don't need to verify opt-out requests, but we may ask for enough information to process them.

Authorized agents. You can have an authorized agent submit a request for you. We may ask the agent for proof that you gave them permission, and we may ask you to verify your identity directly with us.

Timing. We'll confirm receipt of requests to know, delete, or correct within 10 business days and respond within 45 calendar days. If we need more time (up to another 45 days), we'll let you know why. We'll act on opt-out requests as soon as possible, and within 15 business days.

d. Other California notices

Shine the Light. California residents may ask once a year for information about any personal information we disclosed to third parties for their own direct marketing purposes in the prior calendar year. We don't disclose personal information to third parties for their own direct marketing purposes. If you have questions, contact us using the details below.

Financial incentives. We don't offer sign-up perks or discounts in exchange for your contact information. Our Milestone rewards program rewards class attendance. To the extent it's considered a financial incentive under the CCPA, the description in Milestone rewards, including what information is used, the approximate value, how to opt out, and how the value is set, serves as our notice of financial incentive.

---

13. Children

Students must be at least 16 to take classes at GLO Yoga Studios. The Services are not directed to anyone under 16, and we don't knowingly collect personal information from anyone under 16. If we learn that we have, we'll delete it. If you believe someone under 16 has given us personal information, please contact us at privacy@gloyogastudios.com and we'll delete it.

---

14. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect personal information. These include strong password hashing, a password policy with a breach check, account lockout after repeated failed attempts, role-based staff access, secure session cookies with an idle timeout, HTTPS with HSTS, signed data connections, payment webhook signature checks, and relying on established providers for payment processing so we never handle full card numbers. No system is perfectly secure, so we can't guarantee absolute security. If a breach affects your personal information, we'll notify you as required by law.

---

15. Links to other sites and platforms

The Site may link to, or embed content from, other websites and platforms, including SimplyBook.me booking pages, Instagram, Google Maps, Apple Maps, YouTube, LinkedIn, TikTok, and X. Their privacy practices are governed by their own policies, not this one. When you book through SimplyBook.me, SimplyBook.me's own privacy policy also applies.

---

16. Where your information is processed

GLO Yoga Studios is based in California, and our service providers may process information in the United States and other countries. When information is transferred, we rely on our providers' contractual and legal safeguards.

---

17. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll take reasonable steps to let you know, such as a notice on the Site or an email. We review this policy at least once every 12 months.

---

18. Contact us

If you have questions about this policy or our privacy practices, or want to exercise your rights, contact us:

GLO Yoga Studios LLC (a Delaware limited liability company) Attn: Human Resources, GLO Yoga Studios LLC 4519 Livermore Outlets Drive, Livermore, CA 94551 Phone: (925) 399-7400 Email: privacy@gloyogastudios.com

GLO Livermore: 4519 Livermore Outlets Dr, Livermore, CA 94551 · 925.399.7400 GLO Malibu: 30745 Pacific Coast Hwy, Malibu, CA 90265 · (310) 773-9918